New England Machinery (NEM) is dedicated to providing not only the broadest line of packaging machinery in the market, but also long lasting customer satisfaction.
This commitment to customer satisfaction is a factor in explaining why over half of our worldwide equipment sales are to existing customers. Customers tell us how impressed they have been with our on-site technicians’ courteous, professional service and careful training of their plant staff.
Have a question about your equipment? Machine not operating properly? Many technical issues can be solved utilizing our Technical Phone Support. Emergency, extended hours, weekend, and holiday phone support is available for a fee*.
For Technical Support call our customer service department at +1-941-755-5550, or fill out the form below with a description of the issue as well as the model and serial number of your machine.
*Discounted rates are available in conjunction with certain Preventative Maintenance Agreements.